Preguntas frecuentes sobre el producto
Preguntas frecuentes sobre la instalación y el funcionamiento
Preguntas frecuentes sobre la garantía y el servicio posventa
Preguntas frecuentes técnicas y de compatibilidad
Preguntas frecuentes sobre pedidos y entregas
Preguntas frecuentes sobre financiación y rentabilidad
-
Q:
Q1. ¿Qué productos ofrece Sunpal?
A:
Sunpal ofrece soluciones completas de energía solar, como sistemas fotovoltaicos, paneles solares, inversores, baterías de litio, aires acondicionados solares, farolas solares y bombas de agua solares.
-
Q:
Q2. ¿Qué diferencia hay entre los sistemas conectados a la red, los no conectados y los híbridos?
A:
Los sistemas conectados a la red se conectan a la red pública, los sistemas aislados funcionan de forma independiente y los sistemas híbridos combinan ambos para una mayor flexibilidad y seguridad.
-
Q:
Q3. ¿Puedo adaptar un sistema solar a mis necesidades energéticas?
A:
Sí, ofrecemos soluciones totalmente personalizadas en función de su consumo de energía, tipo de tejado, clima local y requisitos de respaldo.
-
Q:
Q4. ¿Cómo elijo el tamaño de sistema adecuado para mi casa o negocio?
A:
Puede consultar a nuestro equipo de ventas su factura mensual de electricidad o su demanda de carga estimada, y le recomendaremos un sistema adecuado.
-
Q:
Q5. ¿Ofrecen servicios OEM/ODM?
A:
Sí, ofrecemos OEM/ODM para inversores, paneles solares y sistemas completos. sistemas generadores solares con etiquetas y envases privados.
-
Q:
Q6. Why Energy Storage Is Essential for Renewable in Commercial and Industrial (C&I) Applications
A:
Energy storage is critical to unlocking the full value of renewable energy for commercial and industrial users. Combining solar, wind, and advanced battery systems provides businesses with cost stability, energy resilience, and environmental compliance while improving operational efficiency.
1. Energy Security and Business Continuity
Battery systems provide reliable backup during grid failures, ensuring continuous operation of mission-critical assets in manufacturing plants, logistics hubs, and data centers.
They reduce dependency on diesel generators and strengthen disaster resilience.
2. Economic Optimization and ROI
Through peak shaving and load shifting, energy storage can reduce electricity costs by 15–40%.
When paired with renewable generation, businesses can achieve payback periods of 3–7 years, supported by regional tax credits and incentive programs.
Participation in demand response and virtual power plants creates additional revenue streams.
3. Integration of Renewable Resources and Energy Autonomy
Batteries store excess solar or wind energy for use during demand peaks, maximizing renewable utilization and mitigating energy price volatility.
Supports microgrid operation and helps facilities achieve energy independence.
4. Grid Support and Market Participation
Stabilize grid operations by providing ancillary services—frequency regulation, reactive power compensation, and peak load relief.
Large-scale facilities can participate in wholesale energy or capacity markets via aggregators or PPAs.
5. Sustainability and ESG Compliance
Helps corporations meet carbon reduction targets and sustainability reporting standards.
Replacing fossil-based peaking generation with battery systems directly cuts CO2 emissions and aligns operations with global ESG benchmarks.
6. Operational Resilience and Long-Term Asset Value
Deploying scalable, modular storage enhances facility reliability, meets evolving grid codes, and safeguards against regulatory shifts.
Enhanced brand reputation, and aligned with the sustainable supply chain priorities of corporate customers.
-
Q:
Q1. ¿Ofrecen servicios de instalación o asistencia local?
A:
Proporcionamos asistencia técnica a distancia, guías de instalación detalladas y, en caso necesario, podemos enviar ingenieros para que le ayuden en la instalación in situ.
-
Q:
Q2. ¿Cuánto se tarda en instalar un sistema solar?
A:
En el caso de los sistemas residenciales, la instalación suele durar entre 1 y 3 días, dependiendo del tamaño del sistema y de las condiciones del emplazamiento.
-
Q:
Q3. ¿Pueden instalarse sus sistemas en cualquier tipo de tejado?
A:
Sí, ofrecemos soluciones de montaje personalizadas compatibles con tejados de tejas, metálicos, planos y de otros tipos, así como opciones de montaje en el suelo.
-
Q:
Q4. ¿Es seguro utilizar sus sistemas solares en condiciones climáticas adversas?
A:
Nuestros sistemas tienen clasificación IP y han sido sometidos a pruebas de durabilidad. Son aptos para su uso en entornos con altas temperaturas, lluvia intensa, viento y nieve.
-
Q:
Q5. ¿Puedo ampliar el sistema en el futuro?
A:
Sí. Nuestros sistemas son modulares y están diseñados para ser escalables. Puede añadir fácilmente más paneles o baterías más adelante, según sea necesario.
-
Q:
Q1. ¿Qué garantía tienen los paneles solares, las baterías y los inversores?
A:
Los paneles solares tienen una garantía de producto de 25 años y una garantía de potencia lineal de 30 años. Los inversores y las baterías tienen una garantía de entre 5 y 10 años, según el modelo.
-
Q:
Q2. What is your process for after-sales support?
A:
From 24/7 support and remote troubleshooting to warranty-covered parts replacement, we offer end-to-end service solutions to swiftly resolve any issue, guaranteeing your uninterrupted productivity.
-
Q:
Q3. ¿Qué debo hacer si falla un componente?
A:
Póngase en contacto con nuestro equipo de asistencia con los detalles del producto y la descripción del problema. Le guiaremos a través del diagnóstico y organizaremos la reparación o sustitución si está cubierto.
-
Q:
Q4. ¿Puedo obtener piezas de repuesto una vez finalizada la garantía?
A:
Sí. Ofrecemos piezas de repuesto asequibles y asistencia técnica ampliada incluso después del período de garantía.
-
Q:
Q5. ¿Ofrecen algún servicio de mantenimiento?
A:
Our technicians can offer remote maintenance guidance and remotely operate the background to update equipment when upgrades are needed.
-
Q:
Q1. ¿Pueden sus sistemas conectarse a la red pública?
A:
Sí. Nuestros sistemas conectados a la red e híbridos son totalmente compatibles con las tensiones de red estándar y pueden admitir tanto modos de exportación como de autoconsumo.
-
Q:
Q2. ¿Son sus productos compatibles con baterías de litio y plomo-ácido?
A:
Sí. Nuestros inversores y sistemas admiten tanto Baterías de litio LiFePO₄ y las tradicionales baterías de plomo-ácido, dependiendo de su configuración.
-
Q:
Q3. ¿Qué certificaciones tienen sus productos?
A:
Todos los productos están certificados según normas internacionales como CE, TUV, IEC, ISO, UL, etc., lo que garantiza su seguridad y fiabilidad.
-
Q:
Q4. ¿Cuál es la eficiencia del módulo de sus paneles solares?
A:
Nuestros paneles ofrecen una eficiencia de conversión de 20% a 23,5%, en función del tipo de célula (PERC, TOPCon, HJT, etc.).
-
Q:
Q5. ¿Su inversor puede funcionar con paneles solares de otros fabricantes?
A:
Sí. Nuestros inversores MPPT son compatibles con la mayoría de módulos solares del mercado, siempre que la tensión y la corriente estén dentro del rango admitido.
-
Q:
Q6. ¿Sus sistemas admiten la supervisión remota?
A:
Sí. La mayoría de nuestros sistemas incluyen opciones de supervisión WiFi o GPRS y se puede acceder a ellos a través de aplicaciones móviles o portales web.
-
Q:
Q7. What is the difference between kW and kWh, why does it matter for my business?
A:
Understanding the distinction between kilowatts (kW) and kilowatt-hours (kWh) is crucial for managing your business's energy costs and optimizing efficiency.
What is a kilowatt (kW)?
A kilowatt (kW) is a unit of power that measures the rate at which energy is consumed or generated at a specific moment. In a business context, this refers to the instantaneous demand your operations place on the electrical grid.
What is a kilowatt-hour (kWh)?
A kilowatt-hour (kWh) is a unit of energy that quantifies the total amount of electricity consumed over time. It's the metric used by utility companies to calculate your energy consumption charges.
How do kW and kWh impact my business's electricity bill?
Your electricity bill typically consists of two components:
Demand Charges (kW): These are based on your highest rate of energy consumption during a billing period. For instance, if your business's peak demand is 100 kW, you're billed for that peak, regardless of how much energy you use overall.
Consumption Charges (kWh): These are determined by the total amount of energy consumed over the billing period. If your business uses 10,000 kWh in a month, you're billed for that total consumption.
Managing both your peak demand (kW) and total consumption (kWh) is essential for controlling energy costs. Reducing peak demand can lower demand charges, while optimizing energy use can decrease consumption charges.
How can understanding kW and kWh help my business?
By monitoring and managing your business's kW and kWh, you can:
Lower Electricity Bills: Reducing peak demand and overall consumption can lead to significant cost savings.
Enhance Energy Efficiency: Identifying high-demand periods and energy-intensive equipment allows for targeted improvements.
Improve Operational Planning: Understanding energy usage patterns helps in scheduling operations to avoid peak demand times.
Can you provide an example relevant to my industry?
Certainly. For a manufacturing facility operating large machinery, the peak demand (kW) occurs when multiple machines run simultaneously. Even if the machines operate for a total of 100 hours in a month, the peak demand might be 200 kW. By staggering machine operations, the facility can reduce peak demand and associated charges.
Understanding and managing kW and kWh is not just about reducing costs; it's about making informed decisions that enhance your business's energy efficiency and sustainability.
-
Q:
Q8. What is an Energy Storage System (ESS),and how does it work?
A:
An ESS connected to a solar plant can store midday excess and dispatch it during peak hours to avoid $0.30/kWh demand spike charges, reducing grid draw and flattening load curves.
1. What is an Energy Storage System (ESS)?
An ESS captures electrical energy when supply > demand and releases it when demand ≥ supply. It consists of:
Battery Pack (chemical energy storage)
Battery Management System (BMS): monitors safety, health, state of charge
Power Conversion System (PCS): inverters and converters to handle AC/DC transitions
Energy Management System (EMS): software intelligence controlling when and how to charge/discharge
2. How Does an ESS Operate?
2.1 Charging: Draw energy from grid or renewables (solar, wind) and store chemically.
2.2 Storage: Hold energy until optimal dispatch time.
2.3. Discharging: Convert stored energy to electricity and deliver via inverter to loads or grid.
2.4. Control Logic: EMS uses forecasts, real-time pricing, grid signals to optimize operation and dispatch.
3. Why Do Businesses Deploy ESS?
3.1. Demand charge reduction & peak shaving: Replace expensive grid peaks with stored energy, lowering demand charges.
3.2. Energy arbitrage: Charge when prices are low, discharge when high.
3.3 Backup power & resilience: Maintain critical operations during outages.
3.4. Grid services & participation: Provide ancillary services (frequency regulation, voltage support) or demand response to generate revenue.
3.5. Self-consumption of renewables: Store excess solar/wind generation for use when generation falls.
3.6. Deferred infrastructure upgrades: Use localized storage to reduce stress on grid or defer upgrades.
4. Which Storage Technologies Exist & Trade-offs
4.1 Lithium-ion batteries (most common): High efficiency, modular, fast response.
4.2 Flow batteries: Better for longer duration (>4–6 hours), scalable.
4.3Pumped hydro / gravity storage: Long duration at large scale (geographically constrained).
4.4 Flywheels: Best for short bursts, frequency regulation.
4.5 Thermal / Carnot battery: Convert electricity to heat and back to electricity.
5. How to Size & Assess Economics
5.1 Load profile analysis: Determine peak loads, daily consumption.
5.2 Duration requirement: How many hours of autonomy needed (1h, 4h, 8h).
5.3 Lifecycle costs: CapEx, O&M, degradation, replacement.
5.4 Value stacking: Combine revenue sources (energy savings + grid services).
5.5 Payback / ROI / NPV: Model over lifetime (e.g., 10–20 years).
6. Integration, Deployment, and Technical Challenges
6.1 Grid interconnection & permits: Comply with utility and local regulations.
6.2 Safety & thermal management: Venting, cooling for battery systems.
6.3 System redundancy & redundancy architecture: Achieve high availability for mission-critical users.
6.4 Scalability & modularity: Ability to expand capacity over time.
6.5 Maintenance & replacement planning: Predict degradation, schedule replacements.
7. Incentives & Business Models
7.1 Tax credits & grants: e.g. 30% ITC in the U.S. (when paired with solar), other regional subsidies.
7.2 Energy Storage as a Service (ESaaS): Providers install & manage ESS; customers pay a fee.
7.3 Third-party ownership / leasing: Lowers upfront capital burden.
7.4 Grid program participation: Demand response, capacity markets, ancillary services income.
-
Q:
Q9. How do residential energy storage systems work?
A:
Residential energy storage systems (RESS) store electricity generated from renewable sources like solar panels or from the grid. These systems utilize controllers and inverters to manage and convert direct current (DC) from batteries into alternating current (AC) for household use.
1. Key Components
1.1 Battery: Typically lithium-ion, stores electrical energy for later use.
1.2 Inverter: Converts DC from the battery or solar panels into AC for household appliances.
1.3 Controller/Battery Management System (BMS): Monitors battery health, manages energy flow, and schedules charging and discharging.
2. Operational Steps
Step 1: Energy Capture: Electricity is supplied from the grid or renewable sources such as solar panels.
Step 2: Energy Output (Discharge): When needed, stored DC power is converted to AC by the inverter for home use.
Step 3: Energy Storage: Surplus electricity is stored within the battery.
Step 4: Grid Connection and Control: The BMS monitors battery performance and directs energy flow.
Step 5: Energy Output: During periods of peak usage or outages, the battery releases DC power, which is then converted to AC via the inverter for household use.
Step 6: Monitoring and Management: Energy management software tracks consumption, optimizes charging/discharging, and prioritizes solar self-consumption.
3. Advantages for Businesses
3.1 Backup Power: Provides reliable protection during power outages, ensuring business continuity.
3.2 Cost Reduction: Utilizes stored energy during peak usage periods to avoid high electricity rates.
3.3 Increased Self-Consumption: Maximizes utilization of solar-generated electricity, reducing reliance on the grid.
3.4 Enhanced Grid Stability: Smooths out fluctuations in solar power generation, contributing to overall grid stability.
4. Additional Considerations
4.1 Integration with Existing Systems: RESS can be integrated with existing energy infrastructures, enhancing overall efficiency.
4.2 Scalability: Systems can be scaled to meet the energy demands of growing businesses.
4.3 Regulatory Compliance: Ensure adherence to local regulations and standards for energy systems.
4.4 Incentives and Rebates: Explore available incentives and rebates to offset installation costs.
By understanding these aspects, businesses can make informed decisions about implementing residential energy storage systems to enhance energy efficiency and reduce operational costs.
-
Q:
Q10. What is the 20% Rule for Solar Panels in Commercial Applications?
A:
The 20% Rule is a guideline in commercial solar design suggesting that a system should produce roughly 20% more energy annually than a business’s average electricity consumption. This buffer accounts for losses from inverter inefficiency, wiring, shading, and panel degradation over time.
How is the 20% Rule Calculated for Businesses?
To apply the 20% Rule:
1. Review your business's annual electricity consumption.
2. Multiply this figure by 1.2 to determine the target system size.For example, if your business consumes 100,000 kWh annually, the system should be designed to produce 120,000 kWh.
Why is the 20% Rule Important for Businesses?
Compensates for System Losses: Ensures the system meets energy needs despite inefficiencies.
Optimizes ROI: Prevents over-sizing, reducing unnecessary costs.
Aligns with Regulations: Helps comply with local codes and utility requirements.Does the 20% Rule Apply to All Businesses?
While the 20% Rule is a useful guideline, some businesses may require a more tailored approach:
High Energy Users: Businesses with significant energy demands may need larger systems.
Future Expansion Plans: Anticipated growth might necessitate a scalable system.
Energy Storage Integration: Incorporating batteries can affect system sizing.Are There Financial Incentives for Businesses Installing Solar?
Yes, businesses can benefit from the federal Investment Tax Credit (ITC), which allows for a 30% deduction of the total system cost from federal taxes. This incentive is available for systems installed before 2033.
What Other Factors Should Be Considered in Commercial Solar Design?
Roof Structure: Ensure the roof can support the solar array.
System Monitoring: Implement monitoring systems for performance tracking.
Maintenance Plans: Regular maintenance is crucial for system longevity.
Utility Interconnection: Understand interconnection requirements with the local utility.
-
Q:
Q1. ¿Cómo puedo hacer un pedido?
A:
Puede realizar un pedido poniéndose en contacto con nosotros directamente a través de nuestro sitio web, enviando un correo electrónico a max@sunpalsolar.com, o llamándonos por teléfono o WhatsApp al +86 172 0182 9967. Nuestro equipo le ayudará con el diseño del sistema, el presupuesto y la confirmación del pedido.
-
Q:
Q2. ¿Cuál es su plazo medio de entrega?
A:
Los pedidos estándar suelen enviarse en un plazo de 7-15 días laborables. Los sistemas grandes o personalizados pueden tardar entre 20 y 30 días en función de las existencias y las especificaciones.
-
Q:
Q3. ¿Hacen envíos internacionales?
A:
Sí. Realizamos envíos a más de 100 países de todo el mundo por vía marítima, aérea o urgente. También podemos ayudarle con los documentos de despacho de aduanas.
-
Q:
Q4. ¿Qué métodos de pago aceptan?
A:
Aceptamos T/T (transferencia bancaria), PayPal, Western Union y L/C. Para pedidos al por mayor, se pueden negociar condiciones de pago flexibles.
-
Q:
Q5. ¿Puedo obtener un pedido de muestra o de prueba?
A:
Sí. Admitimos pedidos de muestra o pequeños pedidos de prueba antes de la compra masiva.
-
Q:
Q1. ¿Cuánto puedo ahorrar si me paso a la energía solar?
A:
El ahorro varía según la ubicación y el uso, pero la mayoría de los usuarios reducen sus facturas de electricidad en un 50-90% tras instalar un sistema solar.
-
Q:
Q2. ¿Cuál es el periodo de amortización típico de un sistema solar?
A:
Por término medio, el periodo de amortización es de 3 a 6 años, dependiendo del tamaño del sistema, las tarifas energéticas y los incentivos locales.
-
Q:
Q3. ¿Existen incentivos públicos para la instalación de energía solar?
A:
Muchos países ofrecen subvenciones, créditos fiscales o programas de medición neta. Consulte a las autoridades locales o póngase en contacto con nosotros.
-
Q:
Q4. ¿Sus sistemas son compatibles con la medición neta?
A:
Sí. Nuestros sistemas híbridos y conectados a la red admiten la medición neta donde esté permitido, lo que le permite exportar el exceso de energía a la red.
-
Q:
Q5. ¿Añadirá la energía solar valor a mi propiedad?
A:
Sí. Las instalaciones solares pueden aumentar el valor de la propiedad y a menudo son consideradas una característica atractiva por los compradores de viviendas y los inquilinos de locales comerciales.
-
Q:
Q6. How much does a solar energy storage system cost?
A:
The cost of installing a commercial solar energy storage system varies based on several factors, including system size, battery technology, and installation complexity. Here's a general breakdown:
Small Systems (50–100 kWh): Ideal for small businesses or remote locations. Costs range from $5500 to $11,000.
Medium Systems (100–500 kWh): Suitable for medium-sized enterprises. Prices typically range from $12,000 to $60,000.
Large Systems (500+ kWh): Designed for large-scale operations. Costs can exceed $60,000, depending on specific requirements.
These estimates include the battery system, inverter, and installation. Note that prices can vary based on location, system design, and other factors.
What factors influence the cost of a commercial solar energy storage system?
Several factors can impact the cost:
System Size and Capacity: Larger systems with higher storage capacities will generally cost more.
Battery Technology: Lithium-ion batteries are more expensive but offer longer lifespans and higher efficiency compared to lead-acid batteries.
Installation Complexity: Factors such as location, building infrastructure, and grid connection requirements can affect installation costs.
Regulatory Compliance: Meeting local codes and regulations may add to costs.
Q: Are there any incentives or financing options available for commercial installations?
Yes, businesses can take advantage of various incentives:
Federal Investment Tax Credit (ITC): Provides a 30% tax credit for systems installed by the end of 2025.
State and Local Incentives: Many states and municipalities offer additional rebates or tax credits.
Financing Options: Leasing, Power Purchase Agreements (PPAs), and loans are available to spread out the initial investment.
Q: What is the Total Cost of Ownership (TCO) for a commercial solar energy storage system?
The TCO includes the initial investment, maintenance, and operational costs over the system's lifespan. For a typical lithium-ion battery system, the TCO over 15 years can range between $600 and $1,200 per kWh, depending on factors like maintenance, electricity savings, and potential revenues from participating in grid services.
Q: How can a commercial solar energy storage system benefit my business?
Benefits include:
Cost Savings: Reduce energy bills through peak shaving and time-of-use arbitrage.
Energy Independence: Decrease reliance on the grid, enhancing resilience during outages.
Environmental Impact: Lower carbon footprint, aligning with sustainability goals.
Brand Image: Demonstrate commitment to renewable energy, appealing to eco-conscious customers.
Q: How do I determine the right system size for my business?
Assess your energy consumption patterns, considering peak demand periods and critical loads. Consult with an energy expert to design a system that meets your specific needs and budget.
-
Q:
Q7. What is an Energy Storage Request for Proposal (RFP)?
A:
An Energy Storage Project RFP is a document issued by utility companies, government agencies, or corporate energy purchasers through a formal procurement process to solicit bids for battery energy storage systems (BESS) or long-duration energy storage projects.
The RFP outlines the buyer's technical, financial, and operational requirements, offering developers, EPC contractors, and financial institutions a foundation for fair evaluation and effective risk management.
Core Components of an RFP
1. Capacity and Duration: Specifies rated power (MW) and discharge duration (hours).
2. Technical Standards: Specifies the type of energy storage (e.g., lithium-ion, flow batteries, mechanical storage), round-trip efficiency, and safety requirements.
3. Operational Scenarios: Outlines application areas such as peak shaving, renewable energy integration, capacity enhancement, and grid services.
4. Commercial Terms: Include coverage of capital and operational costs, warranty scope, performance guarantees, and availability clauses.
5. Timeline and Deliverables: Include key milestones such as design completion, permitting approvals, commissioning phases, and submission deadlines.
6. Evaluation Criteria: Provide a detailed scoring system based on price, performance, reliability, ESG impact, and local contribution.
Why Energy Storage Bidding Matters
1. Procurement Efficiency: Competitive bidding promotes transparency and cost-effectiveness in procurement processes for utilities and grid operators.
2. Grid Reliability & Decarbonization: Tendering supports the integration of renewable energy, frequency stabilization, and the achievement of clean energy targets.
3. Investment Certainty: Standardized evaluations and contract structures minimize financial risks for developers and investors.
4. Technological Advancement: Open bidding frameworks foster innovation in battery chemistry, system control, and safety.
5. Operational Resilience: Energy storage systems improve the security of supply during peak demand periods or grid disturbances.
6. System Cost Reduction: Strategic deployment reduces peak generation, alleviates transmission congestion, and decreases renewable energy curtailment rates.
For Developers and Suppliers
Tender responses must align technical solutions, financial models, and delivery schedules with the procuring entity's scoring criteria. High-quality proposals should clearly demonstrate:
Proven technology and performance data
Financable warranty and service frameworks
Compliance with local regulations and grid-ready preparednessFor Procurement Teams
Issuing tender documents clarifies budget parameters, project timelines, and risk allocation, while ensuring compliance with internal procurement policies and public bidding regulations.
-